• Application Deadline: Thu, 7 Dec 2023 00:00:00 GMT
• Position: Merchant Onboarding and Integration Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Purpose

• The Merchant Onboarding and Integrations intern is responsible for onboarding merchants integrating with Subbs.io.


• He/she will work closely with merchants in ensuring their onboarding and Integration process is seamless and hitch-free.


• He/she will also be required to work with other teams in escalations.

Job Responsibilities

• Review Merchant’s KYC and ensure all documents provided are in line with Standard Operating Procedures and Regulatory Requirements


• Work with the Compliance/Technical support team in activation of Merchant’s accounts.


• Reviewing Logged tickets by the Customer Support team and ensuring complete resolution of such tickets.


• Monitor Support Channels (Whatsapp, Zendesk, E-mails, Freshchat, Skype, Slack) for Onboarding/Integration escalations, and treat such requests in a timely manner


• Liaise with the sales team to properly understand the Merchant’s use case in order to provide the necessary services or API required by the merchant or for Merchant’s Integration.


• Follow up with Merchants (Bi-weekly-Semi) to check in on their service - deliver quality/assurance, Integration and provide assistance/support where necessary.


• Work hand in hand with other teams i.e technical product team to escalate technical issues experienced by merchants and also monitor such requests till resolution.


• Help Merchants know, understand fees & where need be help with custom configurations and charging profiles. Also enabling changes to merchant contracts as advised by the sales team.


• Handling other responsibilities as assigned i.e. Whitelisting IP addresses or Automated settlement request/or/& Approval of change of Settlement Account Requests by Merchants etc.


• Work with the Product Manager/ Product team and other internal stakeholders to make any product changes that would improve customer experience.

Requirements & Qualifications

• Bachelor's Degree


• 2+ years preferably.


• Experience type - Customer support officer or Application support personnel.


• Driven and result oriented


• Ability to Multitask.


• Analytical and data driven


• Empathy and Excellent communication skills


• Outstanding organizational skills.