• Application Deadline:
• Position: Support Operations Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Roles & Responsibilities:

• Obtain an in-depth understanding of PAPSS


• Monitor Payments on the Instant Payment System (IPS)


• Monitor settlements periodic reconciliation of transactions


• Manage internal projects by ensuring they stay on track and are effectively prioritized


• Contribute to operational improvement strategies and PAPSS body of knowledge (BOK).


• Provide support to participants by managing and resolving issues (technical and non-technical) they may encounter in PAPPS.


• Communicate product feature suggestions and updates based on interaction with the clients to your line manager.


• Assist with business projects and implementation of new processes.


• All other duties as assigned by your line manager.

 Creativity, Independent Thought and Judgement:

• Adherence to defined policies and procedures.


• Exhibition of SystemSpecs values


• Effective utilization of provided resources


• Harness additional business opportunities during customer engagement


• Proactive follow up with customers


• Proactive follow up and escalation with Team TSD on customer requests