• Application Deadline: Thu, 14 Dec 2023 00:00:00 GMT
• Position: Team Lead, E-Business


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Summary

• The Team Lead, E-Business is responsible for the alignment of e-business strategies with the short- and long-term goals of the Bank.


• The job holder ensures the development and growth of e-products and services in order to achieve the digital transformation vision of the bank.

Duties and Responsibilities

• Increase the profitability of e-business by achieving e-business budget


• Manage and oversee project implementation within budget and set time frames


• Develop operating manuals and procedures for e-products operations


• Develop strategies to increase the bank’s market share by growing the number of active users of e-business solutions.


• Manage each channel as a business, focusing on service delivery income streams and costs Manages all self-service channels, including websites, applications, software’s etc.


• Develop and oversee the electronic promotions, advertisements, and campaigns of the bank


• Enhance and upgrade existing e-products and services


• Supervise the card and mobile money operations of the bank


• Ensure customers’ disputes or claims regarding e-channel transactions are resolved within TATs


• Ensure reconciliation of ledgers and settlement of transactions


• Ensures fees due to the bank are received from third parties as and when due


• Provides user support for the core banking and alternative banking channels


• Administration and support of e-business solutions


• Develop and implement self-service products to expand customer base across a wide geographical reach


• Implement security measures to protect systems and infrastructure


• Organize and schedule upgrades and maintenance


• Set up user accounts, permissions and passwords


• Responsible for establishing, monitoring and managing service level agreements with service providers


• Manage relationships with third-party service providers


• Report all suspicious or fraudulent activities to Compliance.


• Flexibility to carry out any other task as requested by Management

Qualifications

• HND / B.Sc in IT or Computer Science


• IT professional certification or qualification (CCNA, CISA e.t.c) isan added advantage


• Evidence of completion or exemption from NYSC


• Evidence of completion of the Microfinance Certification Program

Experience:

• Minimum of five (5) years’ experience in IT and or e-commerce in a bank

Skills:

• Channel Management


• E-Banking Business Savvy


• Business Acumen


• Product Development


• Ability to multi task and meet tight deadlines


• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers


• Strong strategy and implementation skills


• Proficient in the use of MS Office Suite.