• Application Deadline: Mon, 11 Dec 2023 00:00:00 GMT
• Position: Contact Center Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Overview

The Persistency department is looking for a young, self-motivated, talented candidate to join the team. The Contact Center Officer delivers exemplary services in calling out the customers and reminding them on their due premiums. They also help customers make payments. The Officer addresses verbal and written inquiries pertaining to various Banking products and policies. They assist clients with questions and Enquiries.

Qualifications, Competences & Skills Required

• HND/B.SC in any discipline.


• Minimum of 1- 3 years Contact Center Officer.


• Must not be more than 30 years old.


• Ability to speak at least two Nigerian Languages in any of these combinations Hausa, Yoruba and Igbo


• Excellent spoken English with impressive interpersonal skills


• Previous financial services experience is a plus


• Excellent PC skills


• Intermediate skills in Microsoft Word


• Excellent verbal and written communication skills


• Excellent customer service skills


• Attention to detail


• Ability to maintain knowledge of company’s products and procedures


• Ability to communicate professionally with irate customers. Ability to ask prying questions and diffuse tense situations.


• Strong time management and decision-making skills.


• Adaptability and accountability.


• Fluency in multiple languages

Salary

• Monthly Take Home– N114,000