• Application Deadline: Thu, 7 Dec 2023 00:00:00 GMT
• Position: Customer Experience Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Job Description

• Actively immerse in the end-end customer experience of the company


• Coordinate follow-up strategies geared towards customer retention.


• Establish and implement strategic approaches to drive up customer retention and loyalty


• Determine metrics, create processes and implement same in line with customer retention plan


• Provide management reports on customer issues, challenges and resolution


• Update and communicate to team and clients on new cost/prices of services rendered by DriveMe as agreed with management.team in relation with customers


• Oversee all customer communication channels and measure performance of the


• Establish customer relationship management (CRM) systems and guidelines to effectively manage and improve customer relationships.


• Manage and Supervise all on-demand requests for vehicle hire.


• Collaborate with management and accounting team towards the approval and effective disbursement of funds to the team


• Appropriate internal processes, documentation and ensure data received from clients are properly documented and updated


• Synchronize CX team goals with other teams in the organization towards achieving business objectives.


• Monitor and report the customer and driver management daily performance using allotted KPIs and report daily achieve company goals


• Regularly update the CEO's dashboard in line with approved metrics.

Requirements

• Candidates should possess Bachelor's Degrees with 3+ years relevant work experience.