• Application Deadline: Fri, 15 Dec 2023 00:00:00 GMT
• Position: Customer Relations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Surulere


• Job Field Customer Care 
  

JOB RESPONSIBILITIES

• Address customer inquiries, concerns, and requests with a focus on delivering a positive experience. 


• Identify and resolve customer issues by actively listening, analyzing problems, and implementing appropriate solutions.


• Stay updated on product features, updates, and troubleshooting procedures. 


• Communicate effectively with customers using clear and concise language.


• Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the customer support database. 


• Monitor customer satisfaction levels and proactively seek feedback to identify areas for improvement. 


• Collaborate with other departments, such as sales, product development, and marketing, to share customer insights and contribute to overall business improvement. 

JOB REQUIREMENT: 

• BSc/HND in any relevant field. 


• Minimum of 2 to 3 years of experience in a customer support role. 


• Familiarity with customer support tools and systems. 


• Excellent problem-solving skills and a proactive approach to addressing customer needs. 


• Strong verbal and written communication skills.


• Ability to work efficiently in a team and independently. 


• Empathy and patience in dealing with customer inquiries and concerns.