• Application Deadline:
• Position: Customer Strategy Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care  , Project Management 
  

• Customer Strategy Managers play a critical role by acting as the client’s partner from pre-sale to event/community delivery.


• We advise, encourage, consult & guide our clients to make the most of our platform in order to achieve their own short- & long-term goals.


• We help align our client’s business objectives with our platform capabilities, achieving value with a successful & measurable strategy.

Responsibilities

• Develop strong customer relationships, build trust and transparency


• Proactively advise & inspire event organizers to implement our solution to bring the best possible experience to their attendees, exhibitors, and speakers


• Achieve an expert-level understanding of our product and its offerings


• Act as the main point of contact for our clients and all internal stakeholders: project management skills must be on point


• Develop an account strategy with your assigned organizers to ensure success, increase app usage at events and drive engagement


• Review and analyse each event against established goals using data to educate and prepare for events to follow


• Support our sales team convert business using your expert product knowledge


• Host regular calls & webinars with clients, both strategic and generic


• Remain up to date with industry knowledge


• Support our account management team by continuously identifying growth opportunities

Your Profile

• Prior experience of 2-3 years in customer success or project management


• Experience and an interest in tech & events is a "must have"


• Fluent in English and French is preferred.


• Excellent interpersonal skills


• Collaborative with the ability to work autonomously


• Service oriented & empathetic toward clients


• Not afraid to set tools and workflows


• Startup mindset - ready to learn, adapt, & initiate quickly


• Passionate, proactive, and involved


• Optimistic, calm and resourceful in critical and stressful situations


• Enjoy solving problems