• Application Deadline: Tue, 12 Dec 2023 00:00:00 GMT
• Position: Technical Support Administrator - Solar Solutions


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Engineering / Technical 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Responsibilities:

• Act as a key point of contact for customers, providing technical support, sales assistance, and administrative services related to solar solutions


• Assist customers in understanding and navigating EnergyMall's solar products and services


• Process sales orders, track shipments, and ensure timely delivery of solar equipment


• Handle customer inquiries and provide effective solutions, ensuring a positive customer experience


• Utilize CRM applications to manage customer interactions, sales leads, and administrative tasks


• Collaborate with the sales team to coordinate sales activities and support the achievement of sales targets


• Manage administrative tasks, including documentation, invoicing, and record-keeping


• Provide ongoing support to technical staff, coordinating with them to address customer concerns and inquiries


• Use tools such as Jira applications to streamline and improve internal processes


• Collaborate with cross-functional teams for efficient issue resolution and customer satisfaction


• Communicate professionally with customers, vendors, and internal teams in both verbal and written interactions.

Qualifications:

• Fluency in English (written and spoken)


• Strong organizational and multitasking skills


• Excellent customer service skills with a sales-oriented approach


• Familiarity with CRM applications for customer management


• Ability to handle administrative tasks efficiently


• Adaptability to work independently and collaboratively within a team


• Basic computer usage skills


• Ability to thrive in a dynamic environment and adapt to changes


• Ability to work under pressure.

Nice-to-Have Skills / Competencies:

• Knowledge of solar energy solutions


• Experience with Jira applications


• Previous sales support or administrative experience in a technical environment.


• Reside on the Island.

Remuneration:#100,000