• Application Deadline:
• Position: Executive-Sales


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

POSITION SUMMARY

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.


• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.


• Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).


• Promote awareness of brand image internally and externally.


• Process requests for redeeming Marriott Rewards points.


• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.


• Enter Marriott Rewards information into appropriate software when taking guest reservations.


• Answer, record, and process all guest calls, requests, questions, or concerns.


• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).


• Assist management in training and motivating employees; serve as a role model.


• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.


• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.


• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.


• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.


• Monitor the performance of others to ensure adherence to quality expectations and standards.


• Read and visually verify information in a variety of formats.


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


• Perform other reasonable job duties as requested by Supervisors.