• Application Deadline:
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description/Responsibilities

• Schedule appointments for visa applicants and general practice patients


• Provide visa applicants with medical screening requirements prior to arrival at the clinic


• Ensure general practice patients have most recent and relevant medical information before meeting with a nurse/doctor


• Direct patients/clients to the appropriate departments once at the clinic


• Liaise with colleagues in other departments such as the laboratory, pharmacist and radiologist for a more accurate billing process


• Send and respond to emails from clients regarding immigration screening


• Create codes for blood samples collected from the immigration section


• Attend to the administrative needs of the clients/applicants and ensure coherence in the flow of their experience in the clinic

Job Requirements

• Bachelor’s degree in a related field of study.


• Excellent proficiency in both written and spoken English.


• Must be able to coordinate and schedule appointments using scheduling programs.


• Excellent use of Microsoft office and scheduling programs.


• Must be able to organise and create a schedule with the customer service team.


• Ability to interact effectively with patients, families, and medical staff.


• Display empathy and compassion, especially in sensitive situations.