• Application Deadline: Thu, 7 Dec 2023 00:00:00 GMT
• Position: Female Operations Lead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Surulere


• Job Field Administration / Secretarial 
  

Job Description

• Oversee operational activities at every level of an organization


• Strategises process improvements to ensure everyone completes their tasks on schedule.


• Ensure all operations are carried on in an appropriate, cost-effective way


• Improve operational management systems, processes and best practices


• Purchase materials, plan inventory and oversee warehouse efficiency


• Help the organization’s processes remain legally compliant


• Formulate strategic and operational objectives


• Examine financial data and use them to improve profitability


• Manage budgets and forecasts


• Perform quality controls and monitor production KPIs


• Recruit, train and supervise staff


• Find ways to increase quality of customer service


• Contribute operations information and recommendations to strategic plans and reviews;


• Prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.


• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.


• Communicate all operating policies and/or issues at department meetings


• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses


• Manage overall operations and responsible for the effective and successful management of labour, productivity, quality control, and safety measures as established and set for the Operations Department.


• Ensure safe and efficient operations. Serve as a company representative on regulatory issues.


• Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems.


• Carry out supervisory responsibilities in accordance with company's policies and applicable laws.


• Ensures proper operations and project planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.


• Organising the budget of the company in collaboration with the director.

Requirements and Skills

• Degree in Business, Operations Management, Arts, Social Sciences, or other related fields or related field


• Minimum of 3 years of prove operations experience.


• Proven work experience as Operations Manager or similar role


• Knowledge of organizational effectiveness and operations management


• Experience budgeting and forecasting


• Familiarity with business and financial principles


• Excellent communication skills


• Leadership ability


• Outstanding organisational skills


• Advanced computer literacy especially with the use of Word, Excel, PowerPoint, Social media, Email marketing tools, and Database.


• Track record of over-achieving quota.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Excellent telephone etiquette.


• Furniture knowledge is an added advantage.