• Application Deadline: Mon, 6 Jun 2022 00:00:00 GMT
• Position: Customer Success Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Summary

• We are looking for driven passionate problem solvers and self-starters to join our team.


• In this role, you will be responsible for leading the development and execution of best-in-class people strategies which will drive Traction forward as an employer of choice and support the organization in achieving its vision, mission, and strategic goals.

Responsibilities

• Ensure a high degree of customer activity


• Build strong product expertise and provide training & ongoing support to merchants as required


• Provide feedback and advocacy on customer pain points to internal teams


• Manage client portfolios.


• Sustain business growth and profitability by maximizing value.


• Conduct product demonstrations for customers.


• Handle the merchant onboarding processes.


• Mediate between clients and the organization.


• Manage to handle and resolving of customer requests and complaints.


• Minimize customer churn.

Requirements

• Interested candidates should possess relevant qualifications


• 2+ years experience as a Customer Success Analyst or other similar roles


• Experience working in a fintech/tech company


• Great multitasking, organization, and presentation skills.