• Application Deadline: Mon, 11 Dec 2023 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Rivers


• City Port Harcourt


• Job Field Customer Care 
  

• We are hiring a customer service officer to manage customer queries and complaints both offline and on our social media handles.


• To do well in this role you need to be able to remain calm when customers are frustrated and have strong experience working with computers and data entry.

Customer Service Officer Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.

Customer Service Officer Requirements:

• Not less than 2 years of experience in a similar role


• University degree, or equivalent.


• Experiencein customer care with a Financial Institution is a strong advantage.


• Ability to stay calm when customers are stressed or upset.


• Computer & tech savy.


• Social media skills


• Customer Service Skills


• Documentation Skills


• Listening Skills


• Phone Skills


• Resolving Conflict


• Multitask


• Negotiation


• Positive Attitude


• Attention to Detail


• People Oriented


• Problem Solving


• Organizational Skills


• Adaptability


• Ability to Work Under Pressure


• Excellent computer skills