• Application Deadline:
• Position: Hotel Front Desk Personnel


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience


• Location Lagos


• City Lekki


• Job Field Administration / Secretarial 
  

Responsibilities

• Greet and welcome guests as soon as they arrive at the office


• Attend to bookings and inquiries by guests and ensure a seamless booking process for guests.


• Ensure all payment and reservations are made for the day


• Ensure guest satisfaction


• Answer, screen and forward incoming phone calls


• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)


• Provide basic and accurate information inperson and via phone/email

Requirements

• Understanding of Guest Relations in a Hotel environment


• Proven work experience as a Receptionist, Front Office Representative or similar role


• Proficiency in Microsoft Office Suite


• Professional attitude and appearance


• Good written and verbal communication skills


• Organizational skills


• Customer service attitude


• Proven work experience as a Receptionist, Front Office


• Professional attitude and appearance.