• Application Deadline:
• Position: Customer Service Coordinator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Victoria Island


• Job Field Procurement / Store-keeping / Supply Chain 
  

Key Accountabilities

• To respond quickly and efficiently to all incoming sales enquiries via telephone or email.


• To follow-up on all queries and preparing customer quotes and orders


• Liaising with FWD Agents and Shipping companies re: loadings, inspections, ETD, ETA


• Finalising shipping and clearing documents with all stakeholders


• To record the progress of all enquiries and translate into a weekly report, including source of business trends and other relevant reports as directed by the Manager.


• Update of tracking system to ensure efficient tracking of shipments or orders


• Liaise with Finance team on customer service-related activities such as Accounts Receivables, Customer Claims, etc


• Secure inspections and submit documentation for the issuance of COC, COA, COO, EUR1, EX1


• Working closely with the Technical Specialist Co-ordinator on Processing of BOQ’s and quotations


• Ensure that Business Developers are notified of any quotations processed in their respective regions


• Processing of customer orders


• Booking of Containers for Exports


• Submitting Costing for cross trade invoicing


• To liaise at all times with all team members and work as a team to reach targets set by the Departmental Manager


• Minimize and avoid Extra fees/costs by confirmation customer details


• Work at optimum to avoid payment of extra fees and penalties coming from non-adherence of destination

Qualifications Required

• Degree in relevant field, Supply Chain, Logistics and other relevant certification

Specific work experience, knowledge and skills required to fulfill the role:

• 3 years experience in a co-ordinator/administrator role in an internal sales environment.


• Experience in Exports, Logistics and Supply Chain management


• Fluent in French and English


• Customer Service experience is essential


• Working knowledge of an ERP system (SAP) will be an advantage.


• A good understanding of import and exports transportation principles (INCOTERMS)


• Knowledge of MS Office


• Strong numeracy skills


• Attention to detail


• Good team working skills


• Ability to identify and resolve problems and put forward recommendations


• Adherence and awareness of internal controls


• Ability to write and communicate business trends and recommendations in a structured professional manner


• Good planning and organisational skills to ensure workloads are managed effectively