• Application Deadline: Fri, 15 Dec 2023 00:00:00 GMT
• Position: Customer Service Representative (Abuja)


• Job Type Contract


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field Customer Care 
  

Job Description / Responsibilities

• Process customer requests, parcel registration/collections and keep updated customer records.


• Provide accurate, valid and complete information to customers.


• Resolve customer complaints via phone calls and emails.


• Escalate all exceptions for resolution.


• Manage and track inbound and outbound items on a daily basis.


• Oversee tripping, manifesting, storage and inventory of parcels on a day to day basis.

Work schedule for this job role is as stated below:

• 5:00am-1:30pm (morning shift)


• 1:00pm-8:30pm (Afternoon shift)


• Mondays to Sundays with one day off every week.

Location: Utako, Abuja (FCT)