• Application Deadline: Fri, 22 Dec 2023 00:00:00 GMT
• Position: Cinema Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Yaba


• Job Field Procurement / Store-keeping / Supply Chain 
  

Responsibilities

• To support the Cinema Manager in driving and exceed site budget, ensuring that the team understands daily targets, KPIs and product knowledge.


• Ensures Daily Guest Service is prioritised and implement exceptional guest service standard to meet guest’s expectations.


• Deal with any issues may need attention.


• Lead by example o (Be positive & motivate the team)


• Ensure Retail Concession Area is stock up and stock is available (till tickets, sweets, popcorn and drinks)


• Follow daily cashing up procedures and security policy to protect assets and retail revenue.


• Any cash difference must be resolved and monitored immediately


• Be firm and take immediate action for any Cash or Security Breach to all Box Office/Concession staff


• Ensure Box Office/Concession staff are presentable and have correct uniform


• Ensure Box Office /Concession cinema staff are trained on guest service standards


• Ensure other income are recorded and other concession third-party revenues are monitored and submit a report to CM weekly.


• Maximize sales by ensuring there is an availability of concession stock items and new movie releases, escalating any operational challenge with the Cinema Manager/ Brand Manager immediately to prevent sales loss.

Experience and Qualification

• HND / BA Degree


• 2 - 3 years’ experience in a retail, hospitality or entertainment industry.


• Excellent Interpersonal skills


• People and interpersonal skills


• Computer literacy (MS Office suite – Word, Excel, PowerPoint, etc)


• Time management abilities


• Problem-solving skills


• Ability to work well under pressure and within set tight deadlines


• Proven record of providing a high level of guest service and commitment to exceeding guest expectations


• Able to achieve set targets through team drive and leadership.


• High level of work quality, sets high standards and encourages above average performance


• Enthusiastic and self-motivated, action orientated and willing to make decisions and take appropriate actions


• Is able to plan a course of action to achieve, monitor and control tasks effectively and efficiently.