• Application Deadline:
• Position: Customer Service Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Role Description

• This is a full-time on-site role for a Customer Service Supervisor located in Lagos.


• The Customer Service Supervisor is responsible for managing the day-to-day activities of the customer service team and ensuring that customer inquiries and complaints are handled efficiently and effectively.


• The Customer Service Supervisor is also responsible for identifying trends in customer complaints and working to resolve those issues.

Qualifications

• Supervisory Skills, including the ability to motivate and lead a team


• Customer Satisfaction skills, with an emphasis on ensuring high levels of customer retention and minimizing customer complaints


• Customer Support skills, including the ability to handle customer inquiries and complaints


• Customer Service Management skills, with an emphasis on driving customer experience improvements and establishing service standards


• Strong verbal and written communication skills


• Excellent organizational and time-management abilities


• Experience with customer service software, such as Zendesk


• Bachelor's degree in Business, Management, or related field


• Experience in the wellness, beauty, or personal grooming industry is a plus