• Application Deadline: Sun, 17 Dec 2023 00:00:00 GMT
• Position: Restaurant Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  


• Salary Range ₦150,000 - ₦200,000/month
  

Job Responsibilities

• Deliver superior service and maximize customer satisfaction.


• Respond efficiently and accurately to customer complaints.


• Regularly review product quality and research new vendors.


• Organize and supervise shift operations where necessary.


• Appraise staff performance and provide feedback to improve productivity.


• Estimate future needs for goods, kitchen utensils, and cleaning products.


• Ensure compliance with sanitation and safety regulations.


• Control operational costs and identify measures to cut waste.


• Create detailed reports on weekly, monthly, and annual revenues and expenses.


• Promote the brand in the local community through word-of-mouth and restaurant events.


• Recommend ways to reach a broader audience (e.g., discounts and social media ads).


• Train new and current employees on proper customer service practices and restaurant operations.


• Training staff to follow restaurant procedures


• Keeping track of employees’ work hours


• Recording payroll data


• Supervising daily shift operations


• Evaluating employee performance


• Interviewing and recruiting new employees


• Interacting with guests to get feedback on product quality and service levels


• Implement policies and protocols that will maintain future restaurant operations.

Job Requirements:

• Proven work experience as a restaurant manager, hospitality manager, or similar role.


• A BSc degree in business administration, hospitality management, or culinary schooling is an added advantage.


• Proven managerial experience in customer service


• Familiarity with restaurant management software, like OpenTable and PeachWorks


• Strong leadership, motivational, and people skills


• Acute financial management skills


• Interpersonal and multitasking abilities.


• Teamwork


• Excellent communication skills.


• Management and administration skills


• Problem-solving skills.


• Organizational skills.