• Application Deadline: Wed, 20 Dec 2023 00:00:00 GMT
• Position: Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Our client is Nigeria’s leading full service print and copy center offering quality printing solutions for everyday & corporate printing needs. Established with a firm commitment to efficient service and customer service satisfaction. Due to expansion they are in need of a Front desk officer.

RESPONSIBILITIES:

• Answer incoming calls and respond to inbound email messages


• Building and maintaining good relationships with key customers


• Resolving customer complaints quickly and efficiently


• Keeping customers updated on the latest services to increase sales through outbound calls and emails


• Ensure stationeries sales


• Expanding the customer base by upselling and cross-selling


• Handling online inquiries by sending quotations, closing deals and hand over to branches for the execution of jobs.


• Updating database


• Preparing daily/weekly/monthly reports such as client database, call reports, big jobs, lead generation, deposit and machine counter.

Requirements

• Minimum of first degree in any discipline with 2 years of relevant experience in a similar industry


• Professional Certification in Customer Service Management is an added advantage.


• Excellent communication via telephone and email


• Problem-solving ability


• Ability to implement plans and instructions


• Ability to plan and execute plans