• Application Deadline:
• Position: IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary

• Maintain and monitor the computer systems and networks of the organization.


• Solve technical issues and collaborate with team members across all departments to assist them with their technical requirements.

Duties & Responsibilities

• Install and configure software and computer systems.


• Troubleshoot and resolve issues with software or hardware.


• Walk colleagues or clients through steps to help them resolve their technical problems.


• Maintain procedures and reports that provide technical support to the entire organization.


• Analyze records and logs to spot underlying trends and potential issues.


• Support the implementation of new solutions or applications.


• Establish accounts for new users and assist with password or login problems.


• Test, evaluate, and make decisions about new technology for the business.


• Participate in business-wide meetings to provide insight into technical requirements.

Qualifications

• Bachelor’s Degree in Computer Science or a related field.


• Certifications are preferred, but not required.

Experience:

• 3 years of experience in an IT support role.

Behavioural Skills:

• Working knowledge and expertise with a variety of software, hardware, and applications.


• Willingness to solve complicated problems and see projects through to completion.


• Analytical skills to study problems and records and identify solutions.


• Team-oriented attitude to help other colleagues and departments with technical problems.


• Strong interpersonal communication and relationship-building skills.


• Ability to manage time and effectively prioritize numerous projects at one time.