• Application Deadline:
• Position: Help Desk Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 4 years


• Location Lagos


• Job Field Engineering / Technical 
  

Job Duties / Responsibilities / Accountabilities

Operational Responsibilities:

• Respond to requests for technical assistance in person, via phone, electronically


• Diagnose and resolve technical hardware and software issues and advise user on appropriate action where necessary.


• Redirect problems to appropriate resource where problems cannot be resolved.


• Follow standard help desk procedures and log all help desk interactions


• Administration of help desk software


• Identify and escalate situations requiring urgent attention, track and route problems and requests and document resolutions


• Research questions using available information resources and stay current with system information, changes and updates prepare activity reports

Job Specifications

Education Qualifications:

• A good Degree in Computer or Electrical and Electronics Engineering


• Professional Qualification is an added advantage

Experience:

• 1 - 4 Years

Key Competencies Requirements:

Functional / Technical:

• User Support


• Hardware and Application engineering


• Preventive and routine Maintenance

Organisational:

• Time Management


• Communication (Oral and Written)


• Computer Operations


• Problem-Solving


• Work Planning

Behavioural:

• Highly level of Integrity


• Confident


• Highly attentive to detail


• Ability to multi-task


• Ability to work well under pressure


• Adaptive to change


• Resourceful


• Friendly and approachable