• Application Deadline:
• Position: Client Engagement Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Purpose of the position 

• The Client Engagement Associate will assist in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue.


• You will be required to ensure customer conversions and retention.


• You should be an excellent communicator who is able to grasp customer needs and determine ways to fulfill them.


• Your goal will be to help us safeguard our revenue and increase the number of our customers and retain them.

What you’ll do 

• The Client Engagement Associate will support EHA Clinics department predominantly to:


• Establish productive, professional relationships with prospects in assigned sectors.


• Create plans to identify and address clients’ business needs.


• Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary.


• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products.


• Collect client feedback about their experience through several mediums e.g. meetings, surveys, etc.


• Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly.


• Study competition to find new ways to retain customers.


• Ensure both EHA Clinics and our clients adhere to contract terms.


• Work diligently to meet sales and revenue targets.


• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.


• Work with the Client Relations Manager, on optimizing customer lifecycle.


• Assist in enhancing effectiveness and efficiency through technology.


• Assist in ensuring that service delivery meets agreed service level agreements.


• Assist in diagnosing service delivery problems and initiate actions to improve levels of service.


• Continuously seek ways to improve conversion, processes and activities. 


• Carry out other responsibilities that may be assigned.

Key Areas of Note 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 


• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.


• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.

Requirements

• The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform this job.


• Minimum of Bachelor's degree in Marketing, Business Administration, or related field.


• Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.


• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.


• Proven track record of meeting and exceeding targets.


• Background in customer service, sales and marketing.


• Completion of compulsory National Youth Service Corps (NYSC) or exemption.

Key Skills and Attributes

• Hold Computer literacy


• Excellent Communication


• Leadership and Teamwork


• Problem solving and Initiative


• Strong Attention to Details


• Excellent organizational and planning skills


• Excellent verbal and written communication skills


• Excellent time management skills with proven ability to meet deadlines


• Ability to function well in a high-paced and at times stressful environment


• Proficient with Google Suite or related software


• Excellent interpersonal and communication skills.


• Strong networking and interpersonal skills.


• Excellent communication and negotiation skills.


• Ability to communicate well and able to work with team members of different levels at different locations.


• Strong problem-solving and creative skills.


• Ability to continuously identify opportunities for improvement 


• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.


• Proficiency in the use of the Asana task management tool is an advantage


• Ability to pay attention to details and excellent reporting skills.


• Excellent interpersonal and customer service skills