• Application Deadline: Tue, 16 Jan 2024 00:00:00 GMT
• Position: Support Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care  , Internships / Volunteering 
  

Job Description

We are seeking a Support Intern to join our team. As a Support Intern, you will play a crucial role in ensuring our customers have a positive experience by assisting them with their inquiries, providing information, and resolving issues.

Key Responsibilities

Customer Support:

• Respond promptly to customer inquiries through various channels, including email, chat, and phone.


• Assist customers with general information, booking-related questions, and issue resolution.


• Provide exceptional customer service to enhance the overall customer experience.

Problem Resolution:

• Investigate and resolve customer issues or complaints in a timely and efficient manner.


• Collaborate with internal teams to address and resolve complex customer problems.

Communication:

• Communicate effectively with customers to ensure a clear understanding of their needs.


• Keep customers informed about the status of their inquiries and resolutions.

Documentation:

• Maintain accurate and detailed records of customer interactions and transactions.


• Compile reports on common issues and feedback for process improvement.

Team Collaboration:

• Collaborate with other interns and team members to share knowledge and contribute to a positive work environment.

Qualifications

• Currently enrolled in a relevant Degree program or recently graduated.


• Strong communication skills, both written and verbal.


• Customer-focused with a positive attitude.


• Ability to multitask and prioritize in a fast-paced environment.


• Basic computer skills and familiarity with customer support software is a plus.


• Eagerness to learn and contribute to a growing organization.