• Application Deadline: Tue, 23 Jan 2024 00:00:00 GMT
• Position: Customer Experience Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 7 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• As a Customer Experience Specialist at DriveMe, you will play a crucial role in ensuring our customers have a positive and seamless experience.


• You will be responsible for handling customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction.


• If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities

Customer Support:

• Respond to customer inquiries and provide assistance via various communication channels (phone, email, chat).


• Resolve customer issues and concerns promptly and effectively.


• Ensure a high level of customer satisfaction by delivering exceptional service.

Communication:

• Communicate with customers to gather feedback and insights to improve our services.


• Keep customers informed about the status of their requests and provide updates on service-related matters.

Problem-Solving:

• Identify and address customer concerns, escalating issues when necessary to ensure timely resolution.


• Collaborate with internal teams to find solutions and improve overall service quality.

Documentation:

• Maintain accurate and detailed records of customer interactions and transactions.


• Compile reports on common customer issues and feedback for continuous improvement.

Customer Education:

• Educate customers on DriveMe's services, features, and app functionality.


• Provide guidance on troubleshooting common issues and optimizing the customer experience.

Qualifications

• Candidates should possess Bachelor's Degrees with 4 - 7 years relevant work experience.


• Previous experience in a customer service or support role is preferred.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and a customer-centric mindset.


• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.


• Familiarity with transportation technology and mobile applications is a plus.