• Application Deadline: Sat, 7 May 2022 00:00:00 GMT
• Position: Head of Operations / Accounts


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Administration / Secretarial  , Finance / Accounting / Audit 
  

Job Description

• Provide service to customers and prospective customers seeking loans. Extend credit to individuals through a variety of loan programs and completing and processing loan applications.


• Be responsible for the retention and maintenance of existing accounts as well as developing awareness of additional sales/service activities.


• Develop additional business through building relationships with auto or retail sales dealers and networking within the community.


• Consistently review and develop action plans for delinquent loan accounts including initiating customer contacts, negotiating extensions of refinancing, and collecting payments due.


• Manage collection activities including consulting with customers on loan payments for past due accounts.


• Demonstrate consistent and effective leadership through the supervision and development of Branch employees to achieve Branch goals, minimize turnover, and create conditions for positive and effective working relationships.


• Implement internal Branch auditing procedures which properly control all negotiable items and company records held within the Branch. Such procedures must meet and may exceed those dictated by company policy.


• Prepare and submit reports reflecting Branch activity and growth.


• Investigate and resolve customer and employee inquiries and complaints.


• Perform additional functions depending on market demand and branch staffing to provide consistent quality customer service. Other functions include but are not limited to:


• Driving collections and payments through Bank’s Channels and platforms Driving ATM card sales through marketers when they are opening accounts


• Encouraging existing customers to acquire bank card and use their accounts with Bridgeway as their primary account.


• Come up with innovative cost-effective incentives and measures for customers to do the above Management of the banking floor.


• Handling of float for daily expenses and tallying of said float.


• Point of contact for the maintenance and dispatch workers.


• Monitoring field agents for timely returns of proceeds for posting.

Qualifications

• Bachelor’s Degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or recent successful (within past three (3) years) completion of a lending training program or other closely aligned course of study.


• Five additional years of related experience may be substituted for the Bachelor’s Degree and completion of a lending program.


• Professional Qualification in ICAN/ACCA is an added advantage


• Should have the CBN MCIB Certification or should be ready to obtain within 1 year.

Salary

N150,000 monthly.