• Application Deadline: Mon, 25 Dec 2023 00:00:00 GMT
• Position: Business Operation Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 7 years


• Location Akwa Ibom


• Job Field Administration / Secretarial 
  

DUTIES & RESPONSIBILITIES:

• Coordinate day to day terminal operations


• Adhere strictly to scheduled service timelines, minimize disruption, and resolve any unscheduled delays.


• Ensure buses availability by following up to ensure that faulty buses are fixed within stipulated turnaround time.


• Coordinate the pick-up service at terminal level and ensure all guests are picked up at their preferred location as indicated while booking their ticket.


• Compliance with Safety Comfort and Service (SCS) standards for our fleet. All buses under the care of OMs must at all times, meet our standards for service comfort and safety.


• Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively.


• Disseminate information as communicated by the management team of GIGM to other terminal staff.


• Communicate shortage or surplus of buses at the terminal to the Operations Support Team/ Regional Manager


• Track all blown buses assigned to the terminal effectively.


• Resolve minor grievances or disputes that do not require escalation.


• Conduct weekly price survey, documents findings using the approved template and forwards reports to the Regional Manager.


• Ensure the terminal facility is efficiently cleaned and maintained by the facility maintenance team.


• Meet the terminal performance and safety targets.


• Ensures the timely use of Mobility for all operational processes.


• Staff management across all levels at the terminal


• Drive sale of services i.e. app downloads and usage, pick-up service.


• Ensure Experience Officers remit accurate sales to the accountant.


• Increase revenue and reduce cost.


• Attend to guest’s questions and queries and deliver a high standard of customer experience.


• Identify opportunities to improve the interface and service to our customers.


• Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. e.g. resumption time, dress code, friendly attitude towards guests etc.


• Promote our services to encourage greater use of online booking platforms (Website and App).


• Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community.


• Develop and implement terminal staff shift schedule in compliance with standards set by HCD.


• Perform other duties as required or as assigned

Education and Work Experience:

• Minimum of Bachelor's Degree or HND in any relevant discipline


• Minimum of Five (5) to Seven (7) years of cognate experience in Business Development/ Operations/ Customer Service

Skills and Competencies:

• Proven working experience as a business development manager, sales executive or a relevant role


• Time management and planning skills


• Problem-Solving Skills


• Neat and Professional Appearance


• Ability to Stay Calm Under Pressure


• Organized and Detail-Oriented


• Able to Work a Flexible Schedule.


• Experience in customer service


• Proficiency in MS Office Suit


• Market knowledge


• Communication and negotiation skills


• Ability to build rapport