• Application Deadline: Mon, 25 Dec 2023 00:00:00 GMT
• Position: Operations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Abuja , Akwa Ibom , Lagos , Rivers


• Job Field Administration / Secretarial 
  

DUTIES & RESPONSIBILITIES

• Support in coordinating day to day terminal operations


• Adhere strictly to scheduled service timelines, minimize disruption, and resolve any unscheduled delays.


• Ensure buses availability by following up to ensure that faulty buses are fixed within stipulated turnaround time.


• Coordinate the pick-up service at terminal level and ensure all guests are picked up at their preferred location as indicated while booking their ticket.


• Compliance with Safety Comfort and Service (SCS) standards for our fleet. All buses under the care of OMs must at all times, meet our standards for service comfort and safety.


• Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively.


• Disseminate information as communicated by the management team of GIGM to other terminal staff.


• Communicate shortage or surplus of buses at the terminal to the Operations Support Team/ Operations Manager


• Track all blown buses assigned to the terminal effectively.


• Resolve minor grievances or disputes that do not require escalation.


• Ensure the terminal facility is efficiently cleaned and maintained by the facility maintenance team.


• Meet the terminal performance and safety targets.


• Ensures the timely use of Mobility for all operational processes.


• Drive sale of services i.e. app downloads and usage, pick-up service.


• Ensure Experience Officers remit accurate sales to the accountant.


• Increase revenue and reduce cost.


• Attend to guest’s questions and queries and deliver a high standard of customer experience.


• Identify opportunities to improve the interface and service to our customers.


• Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. e.g. resumption time, dress code, friendly attitude towards guests etc.


• Promote our services to encourage greater use of online booking platforms (Website and App).


• Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community.


• Perform other duties as required or as assigned

Education and Work Experience:

•  Minimum of Bachelor's Degree or HND in any relevant discipline


•  Minimum of two (2) years of cognate experience in Operations/ Customer Service

Skills and Competencies:

•  Proven working experience in Operations, sales executive or a relevant role


•  Time management and planning skills


•  Problem-Solving Skills


•  Neat and Professional Appearance


•  Ability to Stay Calm Under Pressure


•  Organized and Detail-Oriented


•  Able to Work a Flexible Schedule.


•  Experience in customer service


•  Proficiency in MS Office Suite


•  Market knowledge


•  Communication and negotiation skills


•  Ability to build rapport