• Application Deadline:
• Position: Assistant Branch Operations Manager (ABOM)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Nature & Scope of Position:

Assist in Overseeing the operational efficiency of a branch.

Key Responsibility:

• Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.


• Improve operational management systems, processes, and best practices.


• Ensures area processes remain legally compliant.


• Formulate and execute area operational objectives.


• Examine financial data and use them to improve profitability.


• Ensure all targets of the area/region are met.


• Perform quality controls and monitoring activities


• Supervise and mentor staff operation

Qualification & Experience:

• BSc/HND in any social science or equivalent course.


• Minimum of 3 years in Operations/Sale Customer Service, preferably in the following sectors: Hospitality and Insurance, Fitness Industry, Hospitality/Hotels, exceptional Restaurants etc


• At least 2 years leading teams.


• Exceptional customer service & Problem-solving skills.


• Excellent interpersonal communication skills, both verbal and written


• Ability to manage a cluster of branch facilities, in relation to the organization’s look and feel standard.


• Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management. Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.


• Strong analytical and problem-solving skills. Ability to quickly escalate/resolve problems that may affect branch operations or create a poor customer experience.

Skill Requirements:

• Executive Presence- Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness,


• Problem-Solving - Conflict & Confrontation Management


• Ownership Mindset – Owner/Operator Mentality


• Financial Acumen: the ability to understand and interpret financial statements and ratios.


• Coaching Skills: Ability to grow and manage people.


• Managing Up: the ability to have tough conversations with management and hold people accountable.


• Demonstrated experience of 3 years as a Branch Manager or General Manager in the Fitness Industry, Hospitality/Hotels, or exceptional Restaurants,

Compensation: Monthly Net Salary: N150,000.00 above