The primary purpose of this role is to provide operational support for the Lifeline Asset Finance (LAF) activities of the Bank.
The LAF Operations Associate ensures that all operational activities for LAF partners and riders are carried out efficiently with a high level of professionalism and superior customer service.
Engaging LAF Partner representatives and officers on LAF related matters
Conduct riders pre-screening and on-boarding exercises
Liaise with internal stakeholders on all matters involving LAF riders and ensure speedy resolution to service issues.
Conducts daily monitoring and tracking of the motorcycles assigned to LAF Partners/Riders
Pversee daily operational activities of the riders and partner related matters
Responsible for Bike recovery in the event of payment default by riders.
Follow up with service centres for quick repairs and servicing of bikes
Engage all third-party service providers for Asset insurance, tracking and registration processing.
Act as the first point of call in providing operational support for the LAF riders
Escalate to the COO all issues which requires management decision and Authorization
Monitor and assess operational risk exposures, events, business and IT incidents to ensure such cases are appropriately escalated.
Support the business in development and implementation of appropriate risk controls to mitigate such incidents.
Embedding an appropriate risk culture.
Internal controls function tominimize risks and protect assets, ensure accuracy of records, promote operational efficiency, and encourage adherence to policies, rules, regulations, and laws.
Identify the risks that a business faces and develop preventive strategies.
Reviewing of SOP from time to time.
Provide training on policy and controls.
Review Vendor creation, Customer Creation (Agreements), and Credit setting for customers.
Review Capex project briefs and compliance with procedures.
Qualifications
Bachelor's Degree in Accounting, Economics, Statistics, or any related field.
2-3 years experience in risk and internal control.