• Application Deadline: Thu, 4 Jan 2024 00:00:00 GMT
• Position: Client Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Responsibilities

• Behave as a center of communication for issues and resolve the complaints of clients in the most applicable way.


• Make use of Customer Relationship Management (CRM) software to facilitate seamless working among the peers and the customers.


• Act as point of contact for complaints and escalate issues as appropriate


• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction


• Retain clients by providing support, answering questions, and resolving issues.


• Delivering outstanding customer service to both the internal and external customer base.


• Maintain customer satisfaction by tracking, reporting, and responding to customer issues, service requests, and concerns.


• Advise clients on creating profitable processes.


• Ensuring new and existing clients are satisfied through after-sales care, as well as gaining and using feedback


• Collaborate with internal teams to address customers’ needs


• Ensure both the company and clients adhere to contract terms

Education and/or Work Experience Requirements

• A B.Sc / HND Degree in Business Administration, Public Relations, Mass Communication or a related field.


• Proficiency in the use of Microsoft Office.


• A background in customer service is required.


• Additional professional qualification in a related discipline.