• Application Deadline: Tue, 19 Dec 2023 00:00:00 GMT
• Position: ICT Lead


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 6 years


• Location Lagos


• City Apapa


• Job Field ICT / Computer 
  

Responsibilities

• Responsible for providing IT support via the telephone, remotely or on-site.


• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.


• Joiners, Movers & Leavers - Fulfil laptop/system provisioning and retrieval where applicable.


• Incident Management - Facilitate the restoral of IT services quickly and effectively following an incident.


• Request Management - Deliver on service requests through the request fulfillment process.


• Knowledge Management - Article Creation - Create and share knowledge through effective documentation or training.


• Hardware Support - Troubleshoot hardware incidents and complete hardware requests.


• IT Procurement - Engage with vendors to order approved hardware.


• IT Asset Management - Plan and manage the relationships and attributes of all of the assets in the IT estate.


• Application Support - Making sure that organization applications are up to date and running.


• Audio / Visual support - Participate in the setup and repair of audio-visual solutions.


• 365 General Account Administration - Perform administrative account tasks in the Microsoft Office 365 admin portal.


• Active Directory management - Demonstrate excelled performance capabilities and clear understanding of Active Directory Services.


• Azure administration - Administrate accounts, devices, and policy assignments in the Microsoft Azure suite.


• MS Teams support -Troubleshoot incidents regarding the Microsoft Teams solution.


• Security incident management - Monitoring, detect, and respondto security events within the IT estate.


• Troubleshooting system and network problem, diagnosing, solving hardware and software faults.


• Managing and maintaining IT equipment (Printers, Scanner, Copier, Off-site backup storage).


• Install and maintain server and active directory services.


• Back up server data regularly.


• Department Support - Support other departments with basic designs (using Canva, CorelDraw or Photoshot).

Requirements

• Candidates should possess OND / HND / Bachelor's Degrees with 6+ years relevant work experience.