• Application Deadline: Wed, 17 Jan 2024 00:00:00 GMT
• Position: Front Desk Officer


• Job Type Full Time


• Qualification OND


• Experience 1 year


• Location Lagos


• Job Field Administration / Secretarial 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Duties and responsibilities:

• Front Desk Agent provides receptionist and customer service duties to ensure guests have a pleasant experience. Some of their duties and responsibilities include to,


• Welcome, greet and appreciate guests for using the establishment.


• Perform guest check-in and check-out duties.


• Address guest’s needs and resolve their concerns and complaints.


• Take online and phone reservations.


• Collect guest information, including contact details and dates of their stay.


• Assign rooms and hand out keys.


• Prepare bills and take payments.


• Take and pass on message to guests and act on requests in an efficient and prompt manner.

Skills and qualifications

• A successful Front Desk Agent candidate will have various prerequisite skills and qualifications required to perform duties effectively. Here are some skills and qualifications of effective Front Desk Agents,


• Experience in a Front Desk role.


• Excellent customer service skills.


• Ability to work well with others.


• Clerical and administration skills.


• Ability to use computer and hand-held devices.


• Exceptional verbal and written communication skills.


• Professional appearance.


• Ability to work for extended periods while standing.