• Application Deadline: Tue, 14 Jun 2022 00:00:00 GMT
• Position: Head of Operation


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• City Ikeja


• Job Field Administration / Secretarial 
  

Responsibilities

• Review, plan, coordinate and manage the branch operations activities and processes for maximum business performance and prompt service delivery.


• Daily and weekly monitoring of branch transaction/postings and call over of same.


• Supervision, Approval and Reversal of all Bank postings.


• Posting of Call and Transport Allowance, Staff Welfare and Sanctions.


• Identify and resolve branch operational challenges and risks that affect bank service delivery.


• Verification or snap check on branch's operations activities.


• Generate weekly operations reports for MD/CEO and management meeting respectively for decision making.


• Collate and review daily and weekly operations report bank-wide and forward report to MD/CEO for decision making.


• Ensure compliance with the operational policy, procedures and prudential guidelines/regulatory requirements.


• Ensure that exceptions raised by the internal control unit and external auditors are very minimal and promptly addressed


• Monitoring and reconciliation of petty cash accounts and other GL relevant to operations dept.


• Ensure the enforcement and update of the use of the control register which includes Error Log Register, Account Opening Register, Cheque Receivable Register and Return Cheque Register.


• Ensure effective Loan Restructuring and Loan Refinancing.


• Ensure effective transaction call-over is carried out in the branch.


• Ensure effective customer service delivery in all the branches


• Approval of Dormant Account Reactivation.


• Appraise subordinates objectively and make recommendations if necessary.


• Responsible for the overall performance of the department including training and mentoring of subordinates.


• Perform other duties and responsibilities as may be assigned by the managing director

Job Requirements

Education:

• A good Bachelor's Degree / HND, preferably in a Business-related discipline.


• Microfinance Certified Banker (MCB), professional bankers’ certification (CIBN).


• MBA and/or other relevant postgraduate or professional qualifications will be added advantage.

Experience:

• Minimum of 4 years experience with at least 2 years in managerial positon

Salary

N120,000 - N130,000 monthly