• Application Deadline: Thu, 18 Jan 2024 00:00:00 GMT
• Position: Customer Service Representatives (Meethaq Hotel Maitama)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 10 years


• Location Abuja


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

JOB DESCRIPTION

• Make and confirm reservations for guests


• Ensure proper room allocation


• Register and check guests in


• Close guest accounts and check guests out


• Confirm relevant guest information


• Verify guest’s payment method


• Issue room keys


• Maintain clear and accurate records of guest room bookings


• Compute all guest billings, accurately post charges to guest rooms and house accounts


• Receive and transmit messages for guests


• Listen and respond to guest queries and requests both in-person and by phone


• Review accounts and charges with guests during the check-out process


• Process accurate payment of guest accounts


• Inform housekeeping when rooms have been vacated and are ready for cleaning


• Monitor visitors to the hotel


• Enforce rules and policies of the hotel


• Maintain a neat and orderly front desk and reception area