• Application Deadline: Mon, 29 Jan 2024 00:00:00 GMT
• Position: Customer Service Representative,


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Customer Service Representative duties and responsibilities

• Customer Service Representatives are responsible for providing assistance to a company’s customers or clients. They will need to fulfil the following important duties to excel at their job,


• Raising support tickets to enable tracking and resolution of customer requests


• Investigating and resolving customer complaints then closing support tickets


• Maintaining a database of customer information,


• Escalating inquiries to the appropriate team, when necessary.


• Checking product or service availability


• Assisting customers with registration or account creation,


• Passing customer feedback onto the product or sales team to improve the organisation’s offerings.

Customer Service Representative skills and qualifications

A successful Customer Service Representative candidate will have various prerequisite skills and qualifications that typically include,

• Excellent interpersonal and active listening skills,


• Clear communication skills and a strong command of the English language


• Strong attention to detail.


• Working knowledge of customer relationship management (CRM) tools


• Ability to work well in a team,


• Multitasking skills and good organisational abilities,


• In-depth knowledge of customer relationship management (CRM) principles


• Ability to work calmly under high-stress situations.