• Application Deadline: Tue, 13 Feb 2024 00:00:00 GMT
• Position: Service Fulfillment & Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Oyo


• Job Field Engineering / Technical 
  

Purpose of the Job

• Improve SLAs with customers by reducing MTTR, and enhancing overall service delivery.

Key Deliverables:

• Restore service failures within specified timeframes for Corporate and Retail Customers.


• Implement and integrate new projects promptly.


• Communicate incident management updates into the OTRS Application.


• Conduct preventive maintenance on network nodes/segments.


• Engage in presale engineering activities, including bid document preparation.


• Manage and submit weekly support status reports.


• Provide backend support for integrating new customers into the network.


• Ensure timely delivery and completion of assigned projects.


• Draft project implementation plans for new projects.


• Manage pre-installation procedures and actual installation, integration, and maintenance of microwave radio links.


• Maintain inventory to prevent stock-outs of tools and materials.

Demonstrate (Key Competencies):

• Technical Site Survey on fiber & microwave radio platforms.


• Implementation and integration of new projects.


• FTTH implementation and troubleshooting.


• Collaboration with related departments, partners, and vendors for network performance.


• Evaluation of user needs, systems, and new technologies for effective communication and transmission systems.


• Research and evaluation of network/systems, performance capacity, and compatibility with existing systems.


• Installation, configuration, maintenance, and support of network equipment and operating systems.

Educational Qualifications & Functional Skills

• Academic: BEng in Computer Engineering, BEng in Electrical Electronics, or any IT-related degree (2.2/Upper Credit Minimum).


• Professional: CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified Network Professional).

Functional Skills:

• Customer-centric and stakeholder management.


• LAN/WAN network design and implementation.


• Analytical problem-solving skills.


• Interpersonal skills with customers, vendors, and team members.


• Knowledge of routing protocols (EIGRP, BGP, OSPF, RIP).


• Installation and configuration of core network devices.


• Use of network monitoring/optimization devices.


• Understanding of base station power supply architecture.


• Hands-on experience with IP Routing, MPLS, QOS, VPN, DMVPN.


• Knowledge and experience with network security (IPSec Firewalls).


• Experience with OSPF and BGP.


• Experience with wireless Point-to-Point and Point-to-Multipoint technologies.


• Strong telecommunication transmission skills (Optical and wireless).


• IP Network Troubleshooting.


• Excellent customer interface, analytical, and presentation skills.


• Ability to follow multiple simultaneous projects to completion.


• Experience in the telecommunications industry for at least 2 years.