• Application Deadline: Mon, 1 Jan 2024 00:00:00 GMT
• Position: Office Assistant / Customer Care Representative


• Job Type Full Time


• Qualification OND


• Experience 2 years


• Location Abuja


• Job Field Administration / Secretarial 
  

Job Summary

• The ideal candidate will play a pivotal role in ensuring the smooth functioning of office operations while delivering exceptional customer service.


• This dual-role position requires a proactive and organized individual who can handle administrative tasks and interact professionally with customers.

Responsibilities

Customer Interaction:

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.


• Provide accurate and timely information regarding products, services, and company policies.

Administrative Support:

• Assist in general office administration, including managing phone calls, emails, and other correspondence.


• Perform clerical tasks such as data entry, filing, and maintaining office supplies.

Appointment Scheduling:

• Coordinate and schedule appointments, meetings, and follow-up calls for both internal and external stakeholders.


• Update calendars and maintain organized schedules for team members.

Customer Feedback Handling:

• Gather and document customer feedback and suggestions.


• Collaborate with the team to address customer concerns and contribute to continuous improvement initiatives.

Documentation and Record Keeping:

• Maintain accurate and organized records of customer interactions and transactions.


• Assist in the preparation and distribution of internal and external communications.

Support Team Collaboration:

• Collaborate with colleagues to ensure a seamless flow of information and efficient resolution of customer issues.


• Contribute positively to a cooperative and productive team environment.

Problem Resolution:

• Respond promptly to customer inquiries and resolve issues with a focus on customer satisfaction.


• Escalate complex issues to the appropriate department and follow up to ensure timely resolution.

Front Desk Management:

• Greet visitors, clients, and customers in a professional and friendly manner.


• Manage incoming and outgoing mail and deliveries.

Qualifications

• National Diploma or equivalent; additional education or certification in customer service is a plus.


• 2+ years relevant work experience.


• Proven experience in a customer service or office assistant role.


• Strong interpersonal and communication skills, both verbal and written.


• Proficiency in using office software.


• Excellent organizational and multitasking abilities.


• Problem-solving skills and a proactive approach to addressing challenges.


• Detail-oriented with a commitment to accuracy.