• Application Deadline: Fri, 22 Dec 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 1 years


• Location Abuja


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Description

We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring their queries and concerns are promptly addressed. This is a fantastic opportunity for someone who is passionate about the food and beverage industry and enjoys helping people.

Responsibilities

• Responding to customer inquiries and resolving their complaints or issues in a timely manner


• Providing product information and recommendations to customers


• Processing orders, cancellations, and returns accurately and efficiently


• Maintaining customer account information and updating it as necessary


• Collaborating with other departments to ensure excellent customer service and timely resolution of customer concerns


• Assisting in the development and improvement of customer service processes and procedures


• Handling customer feedback and escalating complex issues to senior management as needed

Requirements

• Previous experience in a customer service role, is an added advantage


• Excellent communication skills, both verbal and written


• Strong problem-solving ability and a solution-oriented mindset


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously


• Flexibility to work evenings, weekends, and holidays as required


• Proficient in using customer service software and Microsoft Office Suite


• Strong attention to detail and accuracy in data entry