• Application Deadline:
• Position: Membership Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  

About the Job

The Membership Officer is responsible for:

• Ensuring the implementation of initiatives necessary to achieve the mission of the Chamber.


• Developing initiatives to educate new and existing members on the activities and benefits of membership of the Chamber.


• Developing and implementing membership retention strategies including loyalty programs approved by the Council.


• Supporting the Chamber, in developing and managing relationships within the Chamber and with Members.


• Working alongside the Membership team to implement new tools to increase leads and Chamber revenue


• Preparation and dissemination of high-quality information through the monthly member’s bulletin.


• Initiating and nurturing networks, relationships and alliances with corporate organizations and potential members.


• Identifying, Researching and Suggesting potential Members for admission into the Chamber.


• Developing and managing the process for member feedback on programmes and services.


• Ensuring quality and timely submission of periodic Membership and Project Performance Reports as per desired standards and guidelines.


• Maintaining membership records


• Devising evaluation strategies to monitor the performance of Members, and recommending relevant improvements as appropriate


• Coordinating new member orientation.

Job Requirements and Specification

Education:

• A First Degree in Social Sciences, Management, Administration or a related field. Post-Graduate qualification is an advantage.

Experience:

• A minimum of 5 years relevant experience in Membership or Client Relationship Management role


• Proven Experience relevant in a managerial position


• Thorough understanding of client relationship management techniques and methods.


• Experience in coordinating, monitoring, evaluating and impact assessment of programmes and initiatives.


• Experience in raising and managing funding from diverse sources.

Essential Knowledge:

• Working knowledge of MS office and data analysis.


• Excellent understanding of developing partnerships, developing relations and maintaining networks and connections.


• Proficiency in the use of IT Tools.

Essential Skills:

• Excellent Client Service Skills.


• Networking and Social Skills


• Sales and Marketing


• Strategic thinking


• Highly organized and detail-oriented


• Excellent verbal and written communicator


• Fluency in written and spoken English


• Excellent Presentation skills


• An analytical mind-set with great problem-solving abilities


• Planning, Organization, time management and coordination


• Crisis management and conflict resolution


• Results-focused, a self-starter, energetic and able to work with minimum supervision


• Ability to manage multiple projects and work under tight deadlines.