• Application Deadline:
• Position: Customer Success Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Not specified


• Job Field Customer Care 
  

Job Summary

• As a Customer Success Associate, you’ll work directly with your team to provide fast, helpful and thorough assistance to our clients.


• Our ideal candidate is a curious, empathetic, detail-oriented with critical thinking and problem solver who enjoys helping businesses get unstuck.


• You are a good communicator who looks out for the best solution to a problem rather than only sticking with the status quo and will go the extra mile for our clients.

Responsibilities

We’ll trust you to:

• Solve problems via email, phone, live chat, social media, or in-person 


• Process routine requests such as business activation requests 


• Work with assigned Product Teams to deeply understand and improve some


• the aspect of our suite of products


• Update the self-serve Help Desk knowledge base so that customers can get answers quickly 


• Escalate transaction issues to, and liaise with external partners for resolution 


• Support Key Account Managers to meet the needs of our largest customers 


• Highlight ideas on how to improve the product and better serve our customers.

Requirements

You’ll thrive as a Customer Success Associate if you:

• Interested candidates should possess relevant qualifications.


• Have similar past experience in any of these industries – tech, enterprise software, financial services, banking, insurance, eCommerce.


• Are an excellent writer and speaker of English, able to take complex ideas and explain them in plain, compelling language


• Have an endless capacity for patience and calm, even when everyone around you is freaking out


• Embody the principle of servant leadership: you have genuine empathy for customers, and you’re happy to go the extra mile to help them succeed


• Appreciate the importance of following up: either with members of the team on behalf of customers, or following up with customers to assure them that their issue is being worked on


• Are interested in learning all you can about how to provide world-class customer support


• Love to do the work to solve complex issues when the answers are not readily available.

Remuneration

You’ll have some generous benefits:

• 15 working days of annual leave 


• 10 working days of sick leave per year 


• Supportive and casual work environment


• Fantastic quarterly company events


• Lunch allowance


• Transportation allowance


• Free snacks, tea and coffee


• MacBook laptop


• Access to 300+ books from personal development to MBA.


• Plenty of opportunities for career growth in any of our offices in the world.