• Application Deadline: Wed, 31 Jan 2024 00:00:00 GMT
• Position: Customer Service Personnel


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Description

• Customer Interaction: Engage with customers in a professional and customer-centric manner, addressing inquiries, resolving issues, and ensuring overall satisfaction.


• Communication: Respond promptly and effectively to customer inquiries through various channels, including phone, email, and live chat.


• Problem Resolution: Identify and resolve customer concerns, escalating complex issues to the appropriate channels when necessary.


• Product Knowledge: Develop an in-depth understanding of the client's products or services to provide accurate information and assistance to customers.


• Documentation: Maintain detailed and accurate records of customer interactions and transactions.


• Feedback Collection: Gather customer feedback to contribute to continuous improvement in service quality.


• Collaboration: Work closely with internal teams to relay customer feedback and contribute to the enhancement of products and services.

Qualifications:

• Customer Service Experience: Proven experience in a customer service role is highly desirable.


• Communication Skills: Excellent verbal and written communication skills are essential.


• Problem-Solving: Ability to analyze and solve customer issues efficiently.


• Empathy: Demonstrated ability to understand and empathize with customer needs.


• Tech-savvy: Comfortable using customer service software and other relevant tools.


• Adaptability: Ability to work effectively in a fast-paced environment.

Qualification:

• Bachelor's Degree (BSc.)