• Application Deadline: Mon, 25 Dec 2023 00:00:00 GMT
• Position: Customer Service Officer (Hausa)


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 year


• Location Lagos


• Job Field Art / Crafts / Languages  , Customer Care 
  

Job Description

• We are looking for smart and active Hausa-speaking customer service agents to join our team. The ideal candidate loves talking to people, is customer-centric, and proactively solves issues.


• You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.


• Candidates must live close to Ojodu, Berger(Ogba, Ojodu, Berger, Agege, Ikeja)

Responsibilities

• Communicate with customers via phone, email, and chat


• Provide knowledgeable answers to questions about the product, pricing, and availability


• Work with internal departments to meet customer's needs


• Data entry in various platforms


• Keep records of customer interactions and transactions


• Record details of inquiries, comments, and complaints


• Record details of actions taken


• Follow up on customer interactions


• Provide feedback on the efficiency of the customer service process

Qualifications

• Minimum OND, HND, BSc in any related course


• Must be very fluent in speaking the Hausa language


• At least 1 year of relevant work experience


• Excellent phone etiquette and excellent verbal, written, and interpersonal skills


• Ability to multi-task, organize, and prioritize work


• Knowledge of customer service principles and practices


• Knowledge of relevant computer applications


• Knowledge of social media platforms


• Knowledge of administrative procedures


• Numeric, oral, and written language applications


• Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs