• Application Deadline:
• Position: Call Center Officer / Nurse


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

About the job

• Receive calls from members or employer groups and providers and prospective clients


• To receive calls from providers and have first call resolution on pre-authorization queries for limited and straightforward cases or route the query to the correct department for call resolution


• To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution


• To receive calls from prospective clients and re-route the calls to the appropriate department.


• To log inquiries for all calls relating to registered providers, Clients, and members.


• To follow up on specific cases as distributed by the manager to ensure a value-added service offering.


• To adhere to the organizational values.


• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets.


• Develop a growth strategy focused both on financial gain and customer satisfaction.