• Application Deadline:
• Position: Hotel Operation Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Duties

• Oversees all operations for a hotel, ensuring that everything is up to par and all guests' needs are met


• Ensure that each department delivers a consistently high standard of guest service.


• Also, achieve business objectives and maximize the profitability of all outlets.


• Maintain effective cost controls in all areas.


• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.


• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.


• Work alongside all HODs to ensure the smooth running of the day-to-day operations.


• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performancetargets and guest feedback.


• Deputize for the General Manager in his absence and at various meetings & events.


• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.


• Ensure consistent implementation and review of SOPs throughout all Departments.


• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel


• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.


• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Qualifications / Requirements

• HND / BSc in Hospitality Management, Business Management or any related course


• 2 - 3 years experience in a similar role, working in a Hospitality Environment


• Great Interpersonal and relationship skill


• In-depth knowledge of spa therapy


• Guest- Focused


• Functional and technical skills


• Problem-solving ability


• Organized and excellent in time management


• Strong financial acumen


• Excellent communication and leadership skills


• Preferably Male for gender balance


• Age: 35- 45years.