• Application Deadline: Wed, 8 Jun 2022 00:00:00 GMT
• Position: Customer Support Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Overview

• Our Support team operates as the first point of contact for the PackaGo community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills and operates with a customer-first mentality.


• In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 12 hours/6 days per week.


• Customer Support Specialists work a 6-day work week schedule that may include non-traditional hours such as evenings, weekends, and holidays.

What You’ll Be Doing

• Provide phone, email, and text-based support to PackaGo customers, partners, users, and other community members


• Address all customer concerns politely, using active listening skills to understand and confirm the information


• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience


• Proactively monitor in-progress deliveries and take corrective action when necessary


• Manage non-standard delivery situations with professionalism, empathy, and urgency


• Effectively use Zendesk and other internal tools to accurate log interactions and solve issues


• Collaborate with team members from various PackaGo departments to ensure the seamless delivery experience

What You Bring

• Candidates should possess a Bachelor's Degree in relevant fields with 0 - 2 years work experience.


• A combination of sales, or customer service experience, optimally with a technology or logistics company


• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities


• Able to quickly and efficiently solve problems and troubleshoot


• Comfortable with a fast-paced environment and changing requirements


• Proactive and able to comfortably navigate through uncertainty and ambiguity


• Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends


• Prior CRM experience


• The applicant should be a resident on the island.