• Application Deadline: Mon, 6 Jun 2022 00:00:00 GMT
• Position: Customer Service /Call Center Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 1 years


• Location Lagos


• City Victoria Island


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000
  

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner


• Follow communication “scripts” when handling different topics


• Responding to requests and enquires online


• Taking and handling the phone inquiry and complaints


• Follow-up on customer calls


• Build sustainable relationships and engage customers by taking the extra mile


• Identifying customers’ needs, clarifying information, researching every issue, and providing solutions 


• Keep records of all conversations in our call center database in a comprehensible way


• Process orders, requests, and applications


• Identify and escalate issues to supervisors


• Report on customer feedback


• Provide personalized customer service


• Follow-up on customer calls


• Upsell products and services when required


• Ensure feedback from the customer to further improve the customer services


• Provide product and service information to customers


• Meet personal/team qualitative and quantitative targets

Competency/Skill/Requirements

•  Bachelor's degree in a related field


• Minimum of 6 months experience in customer service/ call center agent


• Excellent communication skills


• Strong phone and verbal communication skills along with active listening


• Ability to multi-task, set priorities and manage time effectively


• Ability to learn fast and adapt well to changing work schedules


• Must have a good eye for detail


• Must have good problem-solving skills


• Should be innovative


• Must have experience and skills needed to lead a team


• Ability to handle stressful situations appropriately


• Must have high moral principles