• Application Deadline: Tue, 30 Jan 2024 00:00:00 GMT
• Position: Contact Centre Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description 

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns


• De-escalate situations involving dissatisfied customers, offering patient assistance and support


• Call clients and customers to inform them about the company’s new products, services and policies


• Guide callers through troubleshooting, navigating the company site or using the products or services


• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items


• Collaborate with other call center professionals to improve customer service


• Help to train new employees and inform them about the company’s customer management policies.