• Application Deadline: Sun, 14 Jan 2024 00:00:00 GMT
• Position: Apartment Manager (Guzape, Abuja)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 8 years


• Location Abuja


• Job Field Hospitality / Hotel / Restaurant 
  


• Salary Range ₦50,000 - ₦100,000/month
  

SPECIFIC DUTIES & ACTIVITIES

AREAS OF RESPONSIBILITY

• Operations & Administration

SPECIFIC DUTIES AND ACTIVITIES

• As the manager you would be responsible for Planning, organizing, and managing the daily operations of the apartment/staff to ensure efficiency.


• Manage the marketing of the apartment to grow reservations, ensuring the AirBnB platform has exceptional pictures and descriptions.


• Register the apartment on OTA's and channel managers like booking.com, expedia and manage their operations etc


• Answer guest questions and provide exceptional services to guest during their stays. Request feedback from guest and maintain a professional gesture at all times.


• Responsible for doing room shows to guest and giving them a tour of the apartment.


• Responsible for directing guest and calling prospective guest that has made reservations. Handle the reservation calendar and follow up with guest for bookings.


• Call the maintenance team to handle any maintenance issue ranging from plumbing, electrical, engineering and mechanical.


• Call vendors as at when due to service the generator.


• Have an understanding on how to switch on the generator and also the water pumping machines.


• Maintain professional HR processes, staff filling, recruitment, staff disciplinary issues from time to time.


• Responsible for manual and e-filing of guest files as well as company files.


• Maintain a calendar of reservations to prevent double-bookings


• Ensure the apartment is clean at all times, well restocked as at when necessities and explain the house rules to new guests.


• Liaising closely with the sales and marketing team to make sure business is coming in at the right price.


• Attend all company trainings and work shop from time to time.


• Supervising staff members and communicating the importance of customer satisfaction.


• Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.


• Maintaining a high standard of customer service according to company operating procedures.


• Attending to any complaints logged by guests in a professional and timely manner.


• Any other task as may be assigned by the management.