Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
2 years ago

Additional Details

Job ID
71235
Job Views
90

Job Description



Duties & Responsibilities


Daily Operations:



  • Take customer’s orders and relay to kitchen for preparation

  • Ensure that a check is made and recorded in the POS system for every food & beverage sale in the restaurant

  • Ensure that a check is made and recorded in the POS system for any meals consumed by employees or any service offered to guests as complimentary or discounted

  • Receive payments and issue receipts

  • Prepare cashier's summary and tally it with FBS reading at the close of his / her shift

  • Print and tally transaction list from POS machines with physical check and FBS reading

  • Prepare deposit envelope, write the deposit amount on cashier's deposit envelope and drop it in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier's deposit sheet

  • Help with up-selling in the restaurant when necessary

  • Maintain clean and orderly workout area


Customer Service:



  • Receiving customers warmly

  • Attending to customers promptly

  • Attending to guest’s enquiries, respond to/resolve issues or requests from customers, and escalate if unable to handle


Person Specification



  • Interested candidates should possess a Bachelor's Degree with 2-3 years experience.

    Good grooming and professional outlook.

  • Must have excellent customer interaction skills.

  • Ability to manage crisis/conflict and have a good sense of tact and diplomacy.

  • Good attention to details and able to work under pressure.

  • Must be able to manage multiple priorities and take initiative.

  • Have an enquiring mind set; consistently seeking innovative ways to deliver without compromising quality.

  • Must be trustworthy and reliable.


Competency and Skills Requirements:



  • Good interpersonal and communication skills.

  • Excellent customer service and people management skills.

  • Ability to learn quickly and utilise trade tools/software.

  • High degree of diligence and commitment.

  • Good attention to details.

  • High level of honesty and reliability.

  • Must have an aptitude for numbers.


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