Job Description
Duties & Responsibilities
Daily Operations:
- Take customer’s orders and relay to kitchen for preparation
- Ensure that a check is made and recorded in the POS system for every food & beverage sale in the restaurant
- Ensure that a check is made and recorded in the POS system for any meals consumed by employees or any service offered to guests as complimentary or discounted
- Receive payments and issue receipts
- Prepare cashier's summary and tally it with FBS reading at the close of his / her shift
- Print and tally transaction list from POS machines with physical check and FBS reading
- Prepare deposit envelope, write the deposit amount on cashier's deposit envelope and drop it in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier's deposit sheet
- Help with up-selling in the restaurant when necessary
- Maintain clean and orderly workout area
Customer Service:
- Receiving customers warmly
- Attending to customers promptly
- Attending to guest’s enquiries, respond to/resolve issues or requests from customers, and escalate if unable to handle
Person Specification
- Interested candidates should possess a Bachelor's Degree with 2-3 years experience.
Good grooming and professional outlook.
- Must have excellent customer interaction skills.
- Ability to manage crisis/conflict and have a good sense of tact and diplomacy.
- Good attention to details and able to work under pressure.
- Must be able to manage multiple priorities and take initiative.
- Have an enquiring mind set; consistently seeking innovative ways to deliver without compromising quality.
- Must be trustworthy and reliable.
Competency and Skills Requirements:
- Good interpersonal and communication skills.
- Excellent customer service and people management skills.
- Ability to learn quickly and utilise trade tools/software.
- High degree of diligence and commitment.
- Good attention to details.
- High level of honesty and reliability.
- Must have an aptitude for numbers.